Shipping policy

We process all orders within 1 to 2 business days (excluding weekends and UK public holidays) after payment is received. Once your order is processed, you will receive a confirmation email with your shipping details.

The estimated delivery time is 7 to 10 business days, depending on your location and shipping conditions. In rare cases — such as during high-demand periods or due to customs processing — delivery may take longer. Please note that all delivery times are estimates and not guaranteed.

Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number so you can follow your shipment at any time.

Shipping Costs

We offer free shipping on all orders — no minimum purchase required.

Shipping Areas

We currently ship to the United Kingdom and selected European countries. Please note that we are unable to deliver to P.O. boxes or military addresses.

If you’re unsure whether we ship to your location, feel free to contact us at contact@cyclonix.co.uk.

Origin of Shipments

Depending on product availability and logistics, your order may be shipped from our fulfilment partners located in the UK, France, the European Union, or other international locations. This allows us to offer a wider range of products and efficient service.

Occasionally, international shipments may be subject to customs checks, which could result in minor delays. You will always have access to tracking and can reach out to us with any concerns.

Delayed or Lost Deliveries

If your order hasn't arrived within the expected delivery window, please first check the tracking link provided. If the issue is unresolved, contact us at contact@cyclonix.co.uk.

If the carrier confirms the package as lost, we will gladly offer a replacement or a full refund — whichever you prefer.